FAQs • Murphy, TX • CivicEngage

Will my water service be interrupted during the installation?: Yes, there will be a temporary service interruption, typically about 15 to 30 minutes, while the meter is replaced. Customers that are present at the time of the changeout will be notified in person prior to the installation of the new meter. City workers will perform a courtesy "knock-on-the-door" notification at the time of installation. Customers that are not present at the time of the changeout will receive a post installation door hanger on their front door.

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Meter Project

1. Are the new meters the same as the ones being replaced?: No, the meters are being replaced to be compatible with an upgraded AMI system, improve the accuracy in meter reading and to replace meters that have served beyond their useful lives.

2. Who will install the meters?: A company by the name of Envocore will complete the meter swap. Each crew member working on the meter replacement project for the City of Murphy will have a marked vehicle (City of Murphy and Envocore) and an Envocore shirt on.

3. Will my water service be interrupted during the installation?: Yes, there will be a temporary service interruption, typically about 15 to 30 minutes, while the meter is replaced. Customers that are present at the time of the changeout will be notified in person prior to the installation of the new meter. City workers will perform a courtesy "knock-on-the-door" notification at the time of installation. Customers that are not present at the time of the changeout will receive a post installation door hanger on their front door.

4. Do I need to be home for the meter replacement work?: No, you do not need to be home. Most of the work will be performed Monday-Thursday between 7:00 a.m. and 5:30 p.m. However, crews might work on additional days to expedite the installation of the meters.

5. Is there anything I need to do after my meter is installed?: Yes, prior to using your water, we recommend that you flush your lines by turning on your bathtub's COLD-water faucet for 3 to 5 minutes or use an outside faucet. Avoid flushing faucets that have aerator attachments or hot water faucets that may draw sediment into your water tank. A post installation door hanger will be left on your front door following your meter installation.

6. How much will the meter cost me?: The cost of the new water meters has already been factored into the new water rates throughout the City.

7. Will my water bill increase?: Potentially, depending on the age and accuracy of your water meter, your bill may increase when your meter is replaced. As meters age, they tend to run slower and loose accuracy over time. The current meters are being replaced to be compatible with an upgraded AMI system and improve the accuracy in meter reading.

8. What if there is a leak at the meter, or problems arise following meter replacement?: Please call Public Works at (972) 468-4378. After hours, holidays and weekends please contact Dispatch at (972) 468-4236 for any concerns.