Utility Account Services

Water Restrictions


Water restrictions are in effect

New Customer Information


The City of Murphy supplies your water, sewer and sanitation services. As a new water customer you are required to pay a deposit of $100 if you are buying a home and $200 if you are renting a home. You will need to complete  the application, along with a copy of your drivers license and pay the deposit required to have your service started. Out of state checks and drivers licenses are accepted. Letters of credit or payment history are not accepted in lieu of a deposit. Use this link to complete the Utility Service Application online New Service Application. Once your application is received for processing, a Customer Service Specialist will contact you to collect the deposit.   Deposits are held until service is terminated and it is then applied to the final billing.

Discontinue Service


If you are moving out of the City of Murphy, please use the Account Change Form to inform us of when you would like to discontinue service. Once your account has closed a final billing statement will be processed.  The security deposit that was retained when the account was opened will be applied to the final billing statement.  This may result in a refund check being issued.  If so, the refund check will be included with the final billing statement in the mail to the customer.  When requesting an account to be closed, please include a forwarding address so that your final bill and/or refund check will be mailed to the correct address.   


Additionally, when requesting services to be discontinued, please note that the City will only process these requests Monday through Thursday.   The City does not process disconnect requests on Fridays, weekends, or City observed holidays.  Our service technicians begin processing these requests as early as 7:30 am, so please consider the date when requesting account closure.  The water meter will be turned off and locked.  If you plan to do any cleaning of the property, we recommend scheduling the service disconnect no earlier than the following day. 

Update Account 


All account changes must be received in written form.   The City will not take verbal requests.   You may complete the Account Change Form and email
or fax it back to us at 972-468-4104.

Related Notices & Applications