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We appreciate your participation in the recurring payment program. In September, after thorough review and
discussion, the City Council approved a 2% fee for all credit card payments, including utility bills. The fee was adopted,
to recover the charge paid by the City to its card processing vendor for online payments. The City’s vendor charges the
processing fee for both credit and debit card payments. When used for online payment through the City’s system, a
debit card is processed as a credit card payment. The purpose of this letter is to notify you of your options, which are:
All responses are due to Customer Service BY NOVEMBER 12, 2018.
Please review your options carefully, and if you have any questions at all, call or email Customer Service.
Thank you for being a valued Murphy resident!
Customer Service Manager