Water Meter Project

  1. Are the new meters the same as the ones being replaced?
  2. Who will install the meters?
  3. Will my water service be interrupted during the installation?
  4. Do I need to be home for the meter replacement work?
  5. Is there anything I need to do after my meter is installed?
  6. How much will the meter cost me?
  7. Will my water bill increase?
  8. What if there is a leak at the meter, or problems arise following meter replacement?

WATER METER REPLACEMENT NOTIFICATION

Dear Customer,

In November, the City of Murphy will be deploying a mass water meter changeout. The city has been replacing meters on an as-needed basis. This long-anticipated program will fully upgrade and/or replace all remaining commercial and residential water meters throughout the system to be compatible with our new AMl system. The purpose of this effort is to upgrade and improve the city's aging Automated Metering Infrastructure (AMI) and hardware in the water distribution system to improve accuracy in tracking individual water usage. Upgrading the infrastructure and improving the accuracy in tracking individual water usage will allow us to effectively monitor and assess community demands.

The following is an overview of the project including public outreach, benefits of the project and frequently asked questions.

OVERVIEW

The installation and implementation of the new metering system will allow the City of Murphy to identify and resolve water-related issues in a timely manner, helping us to improve operations and support customers more effectively.

PUBLIC OUTREACH

This letter is your initial notification of this program. In addition, a reminder notification will be provided through a post­ installation door hanger following your meter replacement. Installers will perform a courtesy "knock-on-the-door" notification at the time of installation.

COMMERCIAL ACCOUNTS

All commercial accounts will be contacted personally by a representative from the city to schedule a convenient time to complete your meter replacement. We are sensitive to your water needs and we will do everything possible to minimize any potential service disruptions.

BENEFITS OF THE PROJECT

  • Improve accuracy and efficiency
  • Reduce manual reads
  • Optimize personnel time and fuel costs
  • Leak and backflow detection

Your patience throughout this important project is appreciated. If you have any questions or concerns regarding this project, please feel free to contact us on Monday-Friday from 8:00 a.m. to 5:00 p.m. at (972) 468-4378.

 Sincerely, Tim Rogers

Public Services Director