- Customer Service
- Utility Account Services
Utility Account Services
Water restrictions are in effect.
New Customer Information
The City of Murphy supplies your water, sewer and sanitation services. As a new water customer you are required to pay a deposit of $100 if you are buying a home and $200 if you are renting a home. You will need to complete the application, along with a copy of your drivers license and pay the deposit required to have your service started. Out of state checks and drivers licenses are accepted. Letters of credit or payment history are not accepted in lieu of a deposit. Use this link to complete the Utility Service Application online New Service Application. Once your application is received for processing, a Customer Service Specialist will contact you to collect the deposit. Deposits are held until service is terminated and it is then applied to the final billing.
If you are moving out of the City of Murphy, please use the Account Change Form to inform us of when you would like to discontinue service. Once your account has closed a final billing statement will be processed. The security deposit that was retained when the account was opened will be applied to the final billing statement. This may result in a refund check being issued. If so, the refund check will be included with the final billing statement in the mail to the customer. When requesting an account to be closed, please include a forwarding address so that your final bill and/or refund check will be mailed to the correct address.
Additionally, when requesting services to be discontinued, please note that the City will only process these requests Monday through Thursday. The City does not process disconnect requests on Fridays, weekends, or City observed holidays. Our service technicians begin processing these requests as early as 7:30 am, so please consider the date when requesting account closure. The water meter will be turned off and locked. If you plan to do any cleaning of the property, we recommend scheduling the service disconnect no earlier than the following day.
To restore service after hours (such as weekends, holidays, and nights) please call the after hours number at 972-468-4236. A $50 service fee will be applied to your water account for this after hour service and must be paid along with the balance due located on your door hanger notice that night by either dropping it in the night box located at City Hall or by coming in to our office the next business day at 8 a.m. to make payment.
All account changes must be received in written form. The City will not take verbal requests. You may complete the Account Change Form.
Related Notices & Applications
- Electronic Fund Transfers - When you provide a check as payment, you authorize The City of Murphy to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. For inquiries, please call 972-468-4100.
- Hydrant Meter Rental
- Leak Credits