Customer Service

Account Changes

Billing & Payments

Trash & Recycling

Water & Wastewater

Department Responsibilities

The Customer Service Center for the City of Murphy is committed to delivering superior customer service that meets the needs of our residents, business owners, and others with unsurpassed professionalism, politeness, and promptness. Our Customer Service Center is uniquely positioned to handle a variety of demands including but not limited to utility billing, building projects (including contractor registration and building permit issuance), water, sewer, and solid waste issues. This allows our department to be the center of your customer service needs.

The Customer Service Center manages the city's billing and collection for water and wastewater, recycling and trash service, building projects, commercial and residential permits, and inspections requests. We are here to help with new accounts, transfers, disconnect, reconnect, billing, and payments. We also handle all customer inquiries regarding trash and recycling services. Our goal is to serve our citizens with unsurpassed professionalism, politeness, and promptness.

Services

The Customer Service Department handles:

• Utility Billing
• Application for New Utilities
• Alarm Permit application
• Building Permits
• Building inspections
• Residential and commercial permits
• Health Permits
• Wastewater
• Water

Alarm Permits

Per City of Murphy, Texas Fee Schedule Ordinance 09-10-817, residential homeowners and commercial business alarms are required to obtain a permit from the City of Murphy. Permits must be on file, regardless of the monitoring agency. Residential alarm permit fees are billed on the monthly utility bill. Commercial alarm permit fees will be processed in one of two ways: billed on the monthly utility bill if the customer has an established utility account, or by making payment in full for the annual fee for non-utility account holders.  Non-utility account holders will be required to pay a renewal fee annually during the month of renewal. 

The City of Murphy’s False Alarm Ordinance was instituted to assist in providing a safer environment for everyone and requires owners of monitored security systems to register their system with the city. An alarm permit is required of all monitored alarm systems within the City of Murphy.

Registering your system by purchasing the alarm permit does not relieve you of your responsibility to properly maintain and use of your alarm system. This permit does provide you with three, no fine false alarms, in a rolling twelve month period. Three or more false alarms, within a rolling 12-month period could result in fines.

For new residents or business owners please complete Alarm Permit Application form and submit it via mail, faxed, email or turned in at the Customer Service Department.

Per Fee Schedule

* No false alarm fee for a newly installed system for the first thirty (30) days

Residential Alarm Permit Renewals

The City of Murphy is transitioning to a monthly alarm permit fee effective October 1, 2022.  The residential alarm permit fee will continue to be billed on the utility bill, but instead of being charged once annually customers will be billed on a monthly basis.  The monthly fee is $2.25.  During the next year, and during the month of renewal, all accounts will be transitioned to the monthly fee versus the annual fee. 

If residential customers have any changes that need to be made to their alarm permit, a new alarm permit application will need to be completed.  Renewal applications are only needed if any information needs to be updated with the city such as contacts, changes in alarm company information, etc.

Commercial/Business Alarm Permit Renewals

The City of Murphy is transitioning to a monthly alarm permit fee effective October 1, 2022.  Commercial alarm permit fees will be processed in one of two ways: billed on the monthly utility bill ($4.50 per month)  if the customer has an established utility account or by making payment in full for the annual fee ($54.00 Annually) for non-utility account holders.  Non-utility account holders will be required to pay a renewal fee during the month of renewal to the Customer Service Department.  

If commercial customers have any changes that need to be made to their alarm permit, a new alarm permit application will need to be completed.  Renewal applications are only needed if any information needs to be updated with the city such as contacts, changes in alarm company information, etc.

Did You Know

The Public Works Department has an employee on-call 24 hours a day, 7 days a week, 365 days a year. If an emergency after regular business hours occurs, please call Dispatch at 972-468-4236 and they will immediately relay the message to the on-call staff.

If you have any questions, please contact: Customer Service Department 972-468-4100, or email us.